Privacy 

We are committed to respecting your privacy. This notice is to explain how we may use personal information we collect through this website. This notice explains how we comply with the law on data protection, what your rights are and for the purposes of data protection we will be the controller of any of your personal information.

References to we, our, or us in this privacy notice are to Louise Arseneault and her agents and service providers.

Agents and Service Providers

We sometimes employ selected and trusted companies and individuals to perform functions on our behalf. They may need access to your personal information in order to perform their functions. However they may not use your personal information for any other purpose. These include our webhosts and web traffic monitoring service.

What information do we collect from you?

Personal information

Through your interaction with the website we may collect the following:

  • Information about your computer, including your IP address, operating system and browser type
  • Name and email address
  • Records of your interactions with us such as emails and other correspondence

Cookies

Like most websites we use “cookies” to provide you with a good experience when you are using the website and allows us to improve it. A cookie is a small file which asks permission to be placed on your computer’s hard drive. The cookies we use are split into two types, those that are strictly necessary for the site to work or are for services requested through the site (and are set automatically) and web analytics cookies (that require your consent).

Analytics cookies help us understand what content is most useful to our visitors. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure that users are finding what they need easily.

Strictly necessary cookies:

  • __RequestVerificationToken: A session cookie that is used to secure the contact form.
  • cookiePolicyConsent: Used to record if user has consented to google analytics being set and to identify the users session on the server.

Analytics cookies:

  • _ga, _gid: These are used by google analytics to measure user-interactions on websites

If you wish to remove Google Analytics Cookies please click here to remove them.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all, or parts of our site.

More detail on how businesses use cookies is available at www.allaboutcookies.org. If you still have questions on the use of cookies on our site please contact the webmaster.

Why we need this information

We need this information to for the day to day running of our website and the services that it offers. We also need this information to improve the service that we offer.

Legal basis for processing your information

We will only process your personal data where we have a legal basis to do so. The legal basis will vary depending on the purposes for which we have collected and use your personal data. In almost all cases, the legal basis will be one of the following:

Specific consent

Consent is where we ask you if we can use your information in a certain way, and you agree to this. Where we use your information for a purpose based on consent, you have the right to withdraw consent for any future use of your information for this purpose at any time. See the section on “Your Rights” for a full list of your rights.

Legitimate interests

In broad terms, our “legitimate interests” means our interest in being able to run this website, the services it provides and process any job applications.

However “legitimate interests” can also include your interests, such as when you have requested information or certain goods/services from us, and those of third parties.

If we rely on the "legitimate interests" basis to use your personal information, we will only use the information in accordance with the purposes described in this Policy.

When we process your personal information in this way, we also consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where collection and use of your information would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

For the purpose of EU and UK data protection law, the data controller is: Louise Arseneault.

What we do with it

We use your data for our day to day activities which includes:

  • Help us provide you with the services you asked for, for example contact requests and site accounts
  • Keep a record of your relationship with us
  • Understand how we can improve our services, products, or information
  • Monitor the traffic to our website to improve its performance and offerings, as well as to keep it secure

We only allow access to personal information about you to our employees who require that information in order to provide products or services to you. We ensure that third parties – who work with us to make our website available to you and to deal with your orders and request – agree to protect your personal information.

Information about your IP address and computer, is stored on our secure UK based server. It is used to monitor the website activity and access to the server as part of standard server security measures. Other than those used for security concerns, any reports generated from this data are in an anonymised format.

Our web analytics service (Google Analytics) is located outside of the European Economic Area (EEA) or Switzerland. To protect your information the data we send to this is anonymised and this 3rd party provider is EU-U.S. Privacy Shield Framework certified.

Disclosure of your data

We may need to disclose your details if required to the police, regulatory bodies or legal advisors, to assist with the investigation and prevention of crime and the protection of national security.

Where we do share data with the above parties it will be appropriate to the required task and respectful of your privacy.

What we won’t do with your data

Other than the conditions listed above, we will not sell or pass on your data to any other third party.

How long do we keep your data?

We take steps to ensure that the personal data that you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period it will be deleted. Web analytics data is kept for a period of 50 months.

Where we have collected the personal data based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then we will delete your personal data.

What are your rights?

You have the following rights in relation to your personal information:

  • The right to be informed about how your personal information is being used;
  • The right to access the personal information we hold about you;
  • The right to request the correction of inaccurate personal information we hold about you;
  • The right to request the erasure of your personal information in certain limited circumstances;
  • The right to restrict processing of your personal information where certain requirements are met;
  • The right to object to the processing of your personal information;
  • The right to request that we transfer elements of your data either to you or another service provider; and
  • The right to object to certain automated decision-making processes using your personal information.

You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal information recorded and stored by us. For example, we do not use automated decision making in relation to your personal data. However, some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.

Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.

Exercising your rights

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the "Contacting us" section below.

We take your data privacy seriously

If you are unhappy with the way we are using your personal information then we are here to help. Please contact us first using the details below so we can resolve any issue that may arise. You can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.

Contacting us

In the event of any query or complaint in connection with the information we hold about you, please contact us.